We undertake periodic backups of data on our shared hosting servers, email infrastructure but the final responsibility for all backups of the data on your hosting packages rests with you. We strongly recommend that you take periodic backups and store them at your end so that you have multiple options in case of necessity for a restore.
You may request us for a backup of the last 7 days (from the date of request) and in most cases we will be able to provision this from our disaster recovery backups. However, this is not a part of our core hosting services and is merely a last resort. We will try our best to help you out but backups provisioning and restoration is an extremely time and resource intensive process and hence we can only promise a best effort service in this regard.
We strongly recommended that you make use of CodeGuard for reliable and cheap offsite back ups.
On VPS, Dedicated servers, Managed Servers, OX Email we do not maintain any backups that can be restored on a per server or package basis. For Managed Servers, you can buy additional backup storage or another server and request us for backup configuration and we will be able to set this up for you.
Modifying Firewall Rules for Dedicated/Managed Servers:
On your backup request, We will share a list of IPs to be whitelisted in your firewall at all times to enable us to create the backup archive.
If there is a rule in iptables (server firewall) to block all connections or allow connections only from specific IP which does not include the ones shared in response to your ticket, we retain the right to reboot the server in single user mode, stop the iptables service and then access the server in order to check the abuse complaint reported without prior notice, if need be.
Note: Emporis Software Solutions requires a fee of ₹ 2000 + 18% GST to provide backup on the Shared Hosting package, ₹ 4500 + 18% GST for a Reseller Hosting package upto 10 cPanel Accounts.